This hotel was the most horrible hotel I stayed at. I know everyone is afraid of COVID but you cannot expect guest and IHG members to act as hotel staff!…

I've been staying with this brand for many years and this is the first I've experienced this behavior. Impossible to accurately adjust the temperature in the suite, so we were either roasting or cold. Dirty frying pan in the drawer, took it to guest services who gave me a brans new steel frying pan that had yet to be treated so the black carbon residue was still coming off the pan, which meant I could not cook in it! 5. Was required to take my soiled towels to housekeeping to get additional clean towels instead of having them brought to me. AS an IHG member since 2013, I was required to take out my own trash instead of having hotel staff pick it up from outside the room which is the norm. Was met with a note on the refrigerator door informing us that there was a cost for taking items from the room, as if every guest steals from hotel rooms. So, there was too much going on that was totally unexpected.

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